Implementation – Insurance claims


A 5th Schedule shall be added to the Insurance Act (CAP 310) specifying the following procedure for individual home, motor, health and life insurance claims.

a)  Except in national emergencies where a significant number of similar claims are made, all claimants are to receive all benefits which are not in dispute within one month of the application being made.

b)  Within 3 months of the application for benefits, the claimant should receive the remaining benefits, except if the Court has granted the insurance company specified additional time to further investigate and determine a claim (for example, in cases of suspected fraud, or exceptionally complex claims).

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